TruePyramids help
How can we help?
Step-by-step guides for every part of TruePyramids, from your first sign-in to prospect plans, with worked examples and answers to common questions.
New here?
Start with Getting started: sign in, upload a gift file or connect your CRM, and build your first pyramid in a few minutes. Not sure which pyramid you need? Which pyramid answers which question.
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Your workspace
OrganizationsWhat an organization holds, creating more than one, switching between them, renaming, and deleting everything.
Team and invitationsInviting teammates, joining an organization, what owners and members can each do, and removing people.
Your account and sign-inSigning in with Google or Microsoft, your profile, signing out everywhere, and the emails we send.
Your data
Uploading gift filesThe columns a gift file needs, matching gift types, how personal information is removed, asks files, and fixing upload problems.
Connecting your CRMPulling gifts straight from Bloomerang, DonorPerfect, Little Green Light, Neon CRM, Salesforce or Raiser's Edge NXT, refreshing, and scheduled sync.
Viewing recordsSeeing the constituents behind any tier, level or movement group: columns, search, filters and CSV export.
Data, privacy and deletingWhat we keep and what we never store, who can see your data, and deleting uploads, pyramids or everything.
Pyramids
Gift pyramidsHow many gifts of each size it takes to reach a goal: templates, levels, ratios, scenarios, compare, and Excel export.
Prospects and prospect rulesHow a gift pyramid counts the prospects you already have, building your own prospect rule, capacity ratings, planned gifts and ratios from your asks.
Prospect plansAssigning prospects to gift officers level by level, moves stages, portfolio capacity, and exporting the plan.
Campaigns and prioritiesPlanning a campaign with several priorities, each with its own gift pyramid, rolled up with funds, coverage and overlaps.
Donor pyramidsWhere every donor sits today, what each tier gives, and who moved up, stayed, moved down, is new, came back or lapsed.
True PyramidsTiers learned from how recently, how often and how much each donor gives, and who already looks like the tier above.
Pyramid historySnapshots of your gift, donor and True Pyramids over time: the trend chart, comparing two dates, and what changed.
Plus
Can't find it? Email support@truepyramids.com.